Everything You May Care

1. Insert the USB dongle into your device (PC, PS5, etc.).

2. Press and hold the power button on your headset for 5 seconds until you hear "pairing mode".

3. Once the headset are successfully paired, the USB blue indicator light will stay steady on.

No, it cannot. The K2 headset doesn’t support 2.4GHz or Bluetooth mode with Xbox. Xbox series ONLY compatible with 3.5mm wired mode.

It supports two connection options: wireless for PC and PS4/5 consoles, and wired for PC, PS4/5 controller, Xbox Series X controller, Switch, cell phone (3.5mm), and tablet (3.5mm).

It can only be used in wired mode ! It can only be used in wired mode ! It can only be used in wired mode ! The Bluetooth and 2.4G wireless functionalities will not be available during the charging process !

Check if you used a USB Extension Cable or USB Hub. Plug directly into the USB jack of the device's host.

Try replacing a USB jack.

For PC, it is recommended to plug into the USB jack at the back of the host.

💡💡💡Our wireless gaming headset doesn't work with all Xbox Series!!!

💡💡💡This wireless headset can only pair with the PS5 through the 2.4GHz mode, not supports Bluetooth mode.